Refund Policy
Refund Policy
Updated as of January 31, 2026
Right of return
In the event of receiving a non-conforming or defective product, and subject to compliance with these General Terms and Conditions of Sale, the customer is authorized to return the product concerned within thirty (30) days from receipt of the order.
Returns must be made in the original packaging and condition , accompanied by a copy of the invoice and the return slip provided by customer service, which must be requested beforehand by email at the following address: contact@ubelaya.com .
Parcels returned with postage due will not be accepted .
All risks associated with returning the product remain the responsibility of the customer.
Refund conditions
Upon receipt of the returned product, Laya will carry out an inspection to verify the non-conformity or defect claimed.
If the non-conformity is confirmed, a refund will automatically be issued to the customer, to the payment method used when ordering, within a maximum period of thirty (30) days following receipt of the returned product.
The refund will also include the initial delivery charges , only if all products in the order are returned .
In the event that the order is only partially returned, the initial delivery charges cannot be refunded .
Responsibility related to the return
All returns are the responsibility of the customer.
Laya cannot be held responsible for any loss, damage or delay of the returned package.